SHIPPING, RETURN, AND EXCHANGE POLICIES
We provide free shipping on all orders within the U.S. If an item is lost during shipping, the total cost of the item will be refunded to the buyer or a duplicate replacement item will be shipped as soon as available.
If you are requesting an item to be shipped internationally, please contact us directly at (952) 882-0012 or firstname.lastname@example.org to process your order.
If you’re not happy with your purchase, you can return it for a full refund. We do require that the item is unused and in the same condition you received it, and that the return is made within 30 days.
Just email us at email@example.com with your order number to receive your return authorization. If an item is defective we will issue a pre-paid return shipping label. In all other cases, the buyer is responsible for return shipping.
Exchanges will be accepted if a wrong size was ordered. We do want to stress to please measure for fit carefully using our size chart as each Shiverless is made-to-order just for you and fulfilling a replacement order can take 6-12 weeks. The buyer is responsible for paying return shipping costs on all exchanges.