SHIPPING, RETURN, AND EXCHANGE POLICIES

Shipping Policy

We provide free shipping on all orders within the U.S. If an item is lost during shipping, we will commence an investigation with the US Postal Inspector and may require a police report be filed by the buyer if it appears a theft occurred. Resolution may include a refund of the total cost of the item to the buyer or a duplicate replacement item shipped as soon as available.

If you are requesting an item to be shipped internationally, please contact us directly at (952) 882-0012 or info@shiverless.com to process your order.

Return & Exchange Policy

If you’re not happy with your purchase, you can return it for a full refund. Exchanges will also be accepted if a wrong size was ordered. We do require that the item is unused and in the same condition you received it, and that the return or exchange is made within 30 days.

Email us at info@shiverless.com to receive your return authorization. If an item is defective, we will pay return shipping. In all other cases, the buyer is responsible for shipping costs.